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Frequently Asked Questions

We have put together the answers to some of our frequently asked questions. If you have a query that isn't answered below, please contact us on 01243 812120 or use our online contact form. 

Does the rate include VAT? 

B&B bookings, Day delegate and Residential 24hr rates include VAT

What are your Terms and conditions? 

Please view the website for a list of T&C’s

Do you have any double rooms?

No all rooms are for single occupancy with single beds

Can I request adjacent rooms?

We will do our best to offer you adjacent rooms, please ask at the time of booking.

How often is my room serviced?

Your room is serviced daily with a change of linen every 3 days

Can children stay onsite?

Children over the age of 12 are welcome with an accompanying adult however they will be required to book a separate room

Do you have any baby cots?

Sorry we do not offer cots 

Do you have access to the internet?

All of our rooms have free cabled internet but there is no wifi available 

Are there laundry facilities? 

 Yes both campuses have coin operate laundry facilities. £1.60 per wash and £1 per dryer. Please ask at reception for details.

Do you provide linen?

Yes we provide linen (duvet, sheets & pillows) toiletries and towels

Can I borrow a hairdryer/iron? 

Yes please ask at reception on arrival there is a £5 returnable deposit.  We also have continental adaptors.

Is there a TV in the room?

No unfortunately there are no TVs in the rooms.

What time is check-in?

Check in is from 3.00pm until 10.00pm at the Accommodation Office Reception.

Can we check in after this time?

Late Arrivals: Yes. Please follow the instructions on your confirmation letter as this varies depending on where your accommodation is.

What time is check-out?

Guests must vacate their rooms by 10am on the day of departure. If you are part of a Residential Group/Conference which finishes later in the day please ask at reception where you can store your luggage.

What time is the Accommodation office open?

During the summer we are open from 8am until 10pm. Monday – Sunday

Is Breakfast included?

Yes breakfast will be provided in Otters Restaurant between 7.30am until 9.00am. Goodwood festival of Speed and Revival weekends an earlier breakfast will be offered between 6.15am until 9.00am.

Is Dinner included?

As we cater for Residential conferences and Summer schools individual dinner is not available. If you are a group booking and wish to pre book dinner please contact the Conference team for details.

Is there a kitchen?

The majority of accommodation will have a kitchen. Guests in shared facilities will be able to use the kitchen to make themselves tea/coffee. Pease note there are no cooking facilities as appliances are turned off and no utensils stored.  

Is there a Bar?

Sorry we do not have bar facilities available on campus. Whilst there is a Student union onsite this is booked out for private parties only during the summer. The Conference Reception will be able to advise you of the nearest local public houses.

Can I park onsite?

Car parking is free for residential guests. Residential guests will be given a permit prior to arrival which needs to be displayed clearly at all times during your stay. Please contact Accommodation office if you have not received your permit to avoid charges. If you are visiting the University for a non-residential event please check with the event organiser if parking is included as this will depend on individual events. For non-residential visitors there are pay and display machines located around the University campus if required.

Smoking?

Smoking is not permitted in any of the University buildings or bedrooms. Please use the designated areas to smoke in.