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SPRU privacy policy

  • Your privacy is very important to us. With your consent we will collect, process, store and share your personal data safely and securely.
  • During your initial consultation we will collect the following personal data to enable us to treat you:
  • Your name, date of birth, address and contact details, so that we can confirm your identity and keep in touch with appointment information.
  • Details about your GP so that, with your explicit consent, we can contact your GP and share personal information about you, should a further referral or discharge report be required. In exceptional circumstances this may include us contacting your GP if you become unwell during an appointment and you need urgent medical attention.
  • If a 3rd party is funding part or all of your treatment we will ask for the details and seek your explicit consent to share any information about your health or treatment that they require to enable them to process the funding.
  • We will share basic details such as your name and address with our Finance department, who will hold your information for the duration of your treatment with us for the purposes of generating invoices and receipts as and when required.
  • We will ask for your source of introduction to give us a better understanding of how our patients hear about us.
  • During your consultation we will ask for your medical history, which will be used to help determine how best to assess and treat you. This information will not be shared with other parties without your explicit consent to do so.  Medical information is obtained, recorded and stored in accordance with the practitioner's regulatory body and the Information Commissioner's office (ICO). If you would like more information about the regulatory body relevant to the practitioner you are seeing then please ask them.
  • We will maintain a record of your appointment dates, including the amount and type of payments made. We do not store card data or information regarding your banking details as this is managed directly with the bank through the card machine we use.
  • Your personal data is collected at your initial consultation and is then transferred to our electronic database, which is encrypted and password protected.  Any paper notes are then securely destroyed to protect your privacy.
  • We may use your contact details to contact you regarding a change in appointment, check in with you regarding your condition/progress, and to inform you of any changes in circumstances within the clinic that may affect your appointment. Please let us know if any of these details change.
  • If you give us permission to contact you for marketing purposes, we may, from time to time, get in touch to keep you updated on services, products or events we feel may be of benefit to you. You can change your preferences and opt out of this service at any time by emailing spru@chi.ac.uk.   
  • Your personal data will not be transferred to a country outside of the UK without your explicit consent.
  • You are always in control of your data and have the right request that we withdraw or amend all or part of your data from our database. If you think some of the information we have stored about you is incorrect, please contact us so that we can update this for you. For legal reasons, we may need to keep some of your information on file, however, this will be destroyed/erased as soon as these no longer apply.
  • We will retain your medical records for 8 years after discharge, or your last attendance with us. Records for anyone under 16 years of age at the time of treatment are kept until the individual's 25th birthday, when we will securely destroy your documents and delete your personal data from our database, unless you have asked us to retain your contact information for marketing purposes.
  • If you have any questions or concerns about how the University of Chichester manages your data you can contact the Data Protection Officer at DPOfficer@Chi.ac.uk.  Our data protection web pages can be found at https://www.chi.ac.uk/about-us/policies-and-statements/data-protection
  • If you wish to complain about any aspect of our information rights practice you may do so by contacting the Information Commissioner’s Office via www.ico.org.uk/concerns.