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Support and information zone

The Support and Information Zone (SIZ) is your first point of contact for many University services. The SIZ is our main reception area and is physically located within our Learning Resource Centres on both campuses.

In order to ensure social distancing is maintained, physical access to Learning Resource Centres will be stopped from Tuesday 24 March.

The SIZ physical service desk will not be available and SIZ will move to an online and telephone service between 10am - 4pm. 

From Monday 23 March parking restriction will be relaxed on both campuses, as access to parking permits will not be available. 

Support and Information Zone (SIZ) - online, telephone and email only
Friday 3 April onwards

  • Opening hours 9am - 6pm, Monday to Friday, 10am - 2pm, weekends
  • These hours will remain fluid as we carefully manage staff availability during these challenging times.
  • There are several ways to contact the SIZ service:

Head of Service: Vito Mastrolonardo
v.mastrolonardo@chi.ac.uk

Policies

Services Available Via SIZ

Feedback SIZ User Guide
Complaints Guidelines IT Support & self service
Confidentiality Statement Library
Lost Property Guide Student and Mental Health
Charges Counselling
Customer Service Standards Inclusivity, Equality and Diversity
LRC Code of Conduct Dyslexia and Disability Service
Advertising and Promotion Guidelines Careers 
SIZ Engagement Strategy Fees and Finance
Equipment loans International support
Customer Services Charter Car parking regulations
   

 

For more specific information for current students please visit our moodle page, or for staff our Intranet page.