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Professional Services

Our dedicated Professional Services teams are experts in their fields, working behind the scenes to provide a high-quality, twenty-first-century learning environment in which all students achieve their potential.

Each team draws upon a wealth of experience to ensure that the University achieves its academic and non-academic objectives.

List of services

Academic Registry

Careers and Employability Centre


Estate Services


Health, Safety and Sustainability

Human Resources

IT Services

Learning and Information Services


Press Office

Student Recruitment and Admissions

Student Support and Wellbeing

Academic Registry


Su Longden
Academic Registrar

Tel: 01243 816020
Email: s.longden@chi.ac.uk

Academic Registry has responsibility for ensuring that records for all students (undergraduate, postgraduate and research) across our provision, including collaborative partners, are accurately maintained and complete from the time an applicant becomes a registered student through to final award.

The Academic Registry team provides a professional, proactive and high quality service to students, staff and other visitors both in person, via email, telephone or written correspondence.

Academic Registry comprises administrative teams to support the following areas:

  • Student Records, Programme and Modular Records managed by the Student Records Manager: StuRecords@chi.ac.uk
  • Timetabling and Room Bookings managed by the Timetabling Systems Manager: timetable@chi.ac.uk
  • Academic Registry are located on the Bishop Otter Campus, Chichester: Modular@chi.ac.uk


The remit of the Academic Quality and Standards Service is to operationalise the administrative procedures through which the University's academic rigour and excellence in teaching and learning are ensured.

The main activities include programme approval, annual monitoring and periodic review of programmes, Boards of Examiners and the appointment of External Examiners.

We support one main Committee of Academic Board - the Academic Standards Committee.

Our support for students also includes helping those who wish to Appeal against decisions of Boards of Examiners.

We also manage academic malpractice, mitigating circumstances, and complaints from students in particular areas including those referred on to the Office of the Independent Adjudicator.

Who we are

Katie Akerman

Director of Quality and Standards

Email: k.akerman@chi.ac.uk

Dr Ceri Hunter

Head of Quality and Standards

Email: c.hunter@chi.ac.uk

Robert Herniman

Quality and Standards Manager

Email: r.herniman@chi.ac.uk

Martin Stanton

Senior Administrator

Email: m.stanton@chi.ac.uk

Rachael Clausen

Senior Administrator

Email: r.clausen@chi.ac.uk

Mandy Williams

Department Administrator

Email: m.williams@chi.ac.uk

Wendy Luxford

Apprenticeships Compliance Officer

Email: w.luxford@chi.ac.uk

Alexia Smith

Quality and Standards Administrator

Email: alexia.smith@chi.ac.uk

Estate Services

The Estate Management team provide a wide range of support service functions including the following:

  • Residential management
  • Security
  • Cleaning
  • Porterage and caretaking
  • Long-term maintenance
  • Leases and licenses
  • Capital Development
  • Statutory compliance
  • Energy and carbon management
  • Repairs and grounds maintenance.


The Finance team  maintains financial systems and records in line with statutory and funding body requirements and supports the effective planning and management of the university by providing financial advice and information.

Supplier invoices for services and goods should be sent to accountspayable@chi.ac.uk

Customer purchase orders should be sent to salesledger@chi.ac.uk

Management accounts and procurement

  • Procurement support – tenders, supplier relationships, value for money exercises.
  • Management accounts – monthly finance reports, budgeting and planning support, pricing and costing support (including TRAC).

Health, Safety and Sustainability

The Estate Management team provide a wide range of support service functions including the following:

  • Provide and maintain safe systems of work.
  • Ensure safe means of handling, use, storage, and transport of articles and substances.
  • Provide information, instruction, training and supervision.
  • Provide safe place of work including safe access and egress.
  • Provide and maintain safe working environment and adequate welfare facilities.

Kevin Hickman
Health and Safety Manager

Tel: 01243 816488
Email: k.hickman@chi.ac.uk

Human Resources

We aim to support staff and managers in all human resources aspects of their work and life at the University.

The department covers the areas of HR Services, Occupational Health and Wellbeing, Equality and Diversity, Staff Development, Environmental Health and Safety & Sustainability.

IT Services

IT Services supports learning, teaching, and professional Services with technology infrastructure systems and services.

Getting help with IT

Help and advice to support you in using IT is readily available. There is extensive online help, or you can contact us via the Support and Information Zone.

The SIZ provides face-to-face service via the counter in each Learning Resource Centre, and can also be contacted by email telephone on (01243) 816222, or through our self-service portal.

Who we are

Dr Rod Matthews

Director of Information and Learning Technology

Tel: 01243 816150
Email: r.matthews@chi.ac.uk

Haydn Tarr

IT Service Development Manager

Tel: 01243 816153
Email: h.tarr@chi.ac.uk

Roz Hall

Manager of Learning Technology and Skills Development

Tel: 01243 816135
Email: m.hall@chi.ac.uk

James Mason

Head of IT Operations

Tel: 01243 816450
Email: j.mason@chi.ac.uk

Melanie Lintell-Smith

Head of Corporate & eLearning Systems

Tel: 01243 816151
Email: m.lintell-smith@chi.ac.uk

Kevin Williams

IT Service Delivery Manager

Tel: 01243 816151
Email: k.williams@chi.ac.uk

Learning and Information Services

The Department of Learning and Information Services (LIS) is responsible for the Learning Resource Centres, main reception and Support and Information Zones (SIZ), Library Services, and IT.

Library and Learning Resources

Learn more about our libraries and Learning Resource Centres (LRCs).


Karen Lloyd
University Librarian
Tel: 01243 812082
Email: k.lloyd@chi.ac.uk

Support and Information Zone

Our Support and Information Zones offer help and support to students on a range of issues.


Vito Mastrolonardo
Head of Support and Customer Experience
Tel: 01243 816000
Email: v.mastrolonardo@chi.ac.uk

Skills Team

The Skills Team offer group and one-to-one training in all of the systems and software provided at the University.


Roz Hall
Manager of Learning Technology and Skills Development
Tel: 01243 816135
Email: m.hall@chi.ac.uk

Printing and Equipment

We offer services from open-access PCs, to video equipment loads, to easy-to-use printing.


Support and Information Zone

Tel: 01243 816222
Email: help@chi.ac.uk

For PrintShop, please contact: printshop@chi.ac.uk


In Planning we collect, analyse and report data and management information for both student related statutory returns and for internal use.

John Lumley

Head of Planning

Email: j.lumley@chi.ac.uk

April Taylor

Management Information Analyst

Email: a.taylor@chi.ac.uk

Sarah Middleton

Management Information Analyst

Email: s.middleton@chi.ac.uk

Student Recruitment and Admissions


Admissions staff are happy to answer your enquiries about how to make an application, entry criteria, selection procedures, and course availability.

Campus Tours

Our Marketing Campaigns team are happy to discuss queries about both our weekly-scheduled and ad-hoc Campus Tours.


Our dedicated International Team can answer enquiries and queries from those looking to study with us from overseas.

Open Days

Our Marketing Campaigns team organise four Open Days every year, suitable for both pre and post applicants.

Website and
Social Media

The Digital Team promote the university through our website, digital content, recruitment sites and social media platforms.

Student Support and Wellbeing

As a student you could benefit from specific types support, such as:

  • sorting out your finances
  • managing a disability
  • looking after your health
  • getting through a tough period
  • planning your future
  • or a host of other needs and combinations of needs.

Disability and Dyslexia Service

The Disability Team provides a range of support to students with disabilities, continuing health conditions, mental health conditions and specific learning difficulties.

International Student Advice

The International Student Advisory Service (ISAS) is here to provide on-going support for international and EU students and can help you settle in to living and studying in Chichester or Bognor Regis.

Student Health and Wellbeing

Students can meet with an adviser in confidence to discuss any worries or concerns without the need to join a waiting list or book an appointment.

Student Money Advice

The Student Money Advice Service provides assistance and advice for students who have financial difficulties.

Study Skills

The Academic Skills Adviser offers one-to-one tutorials and group workshops focusing on the skills you need to be successful with your studies.

Support and Information Zone

The Support and Information Zone (SIZ) is your first point of contact for many University services and is available for extended hours, weekdays and weekends, to support and advise you.

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